Refund policy

We want you to love your FRUAA piece. If you are not completely satisfied with your purchase, we accept returns within 30 days after you receive your order.

Returns

To be eligible for a return, the item must be unworn, unused, and in the same condition in which you received it, with all original tags attached and in its original packaging.

To request a return, please contact us at help@fruaa.com before sending the item back. We will provide you with return instructions and the return address.

Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for returns due to personal preference or change of mind.

If an item is defective, damaged, or you receive the wrong item, please contact us as soon as possible. If the issue is confirmed, FRUAA will provide a return shipping label at no cost to you.

Pre-orders

This item is available for pre-order.

Shipping is expected to begin around November 10, 2026.

Because this is a pre-order, the estimated shipping date may change. If there is a significant change to the estimated shipping timeline, we will provide an updated shipping estimate.

Pre-order orders may be cancelled at any time before the order is fulfilled.

Once an order has been fulfilled, our standard return policy applies.

Damaged or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or incorrect.

Please include your order number and photos of the item when contacting us so that we can evaluate the issue and help resolve it.

Non-returnable Items

We cannot accept returns for items that have been worn, used, washed, damaged after delivery, or returned without their original tags.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original item according to our return policy and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow up to 10 business days for us to process your refund. Your bank or credit card company may require additional time to post the refund to your account.

Contact Us

If you have any questions about our return or refund policy, please contact us at:

help@fruaa.com

Thank you very much.